At DESIRES SOUQ, we want you to shop with confidence. Our refund policy ensures a smooth process if you're not completely satisfied with your purchase. Items must be returned within 30 days of delivery in original condition with all packaging and accessories. Once we receive and inspect your return, refunds are processed within 7-10 business days to your original payment method. Certain items like personalized or final sale products may not be eligible for return. Shipping costs are non-refundable unless the return is due to our error or a defective item. For questions about your specific order, please contact our customer service team.